Conversion Rate Optimisation (CRO) audit – How it can benefit businesses?

CRO Audit

Conversion Rate Optimisation or CRO focuses on improving the percentage of website visitors who will further take a desired action, such as filling up a form, signing up for the newsletter, purchasing from you, etc. A CRO audit analyses different aspects of your website to identify areas of improvement. Based on the analysis, a digital marketing agency can help develop effective strategies to improve the conversion rate on your website.

5 Benefits of CRO audit

CRO audits help you identify the factors responsible for reducing the conversion rate of your website. As a result, optimising these aspects can help improve your business conversion rate. Let’s discuss the various benefits of CRO audit for your business.

Improve user experience

CRO audit helps you identify ways you can improve the user experience of your website. It will help you make your website intuitive, engaging, and more user-friendly to provide a better user experience to your website visitors.

Boost the website’s conversion rates

CRO audit can help identify the challenges responsible for low conversion rates. Accordingly, you can optimise different aspects of a user’s journey to convert more website visitors into customers.

Improve ROI

Improving your website’s conversion rate can help you make the most of your existing web traffic. It means that a higher percentage of your web visitors are likely to convert, thereby improving ROI on your marketing efforts.

Gain insights about user behaviour

CRO audits also help you gain deeper insights into user behaviour on your website. It allows you to understand their needs better and optimise your website accordingly.

Gaining a competitive edge

Based on CRO audit analysis, you can optimise your website for an improved conversion rate. It allows you to create a unique identity for your brand and stand out from your competitors.

What should CRO audits of your website include?

As a part of CRO audits, you need to perform the following audits to improve the conversion rate of your website. You can hire a digital marketing agency inSingapore to perform CRO audits on your website and develop effective strategies to boost conversion rates.

Determine traffic

First, you need to evaluate the quality and sources of your web traffic. It will help you determine their effectiveness and identify areas of improvement. Accordingly, you can identify channels to drive quality web traffic and help businesses focus their marketing efforts on the same to improve conversions.

Calculate ROI

You also need to analyse the revenue generated against the expenses involved in your marketing campaigns. It will help you determine how successful and profitable your investments are. Calculating ROI will help identify high-performing campaigns where you can focus more on boosting conversions.

Ensure accurate tracking

You will need to track appropriate metrics to collect critical information concerning user interactions, conversions, etc. Tracking the right metrics will help you gather detailed insights that you can use to make informed decisions.

Analyse target audiences

You will also need to analyse your target audiences to understand their interests, preferences, pain points, etc. It will allow businesses to create customised content that resonates with the target audiences, thereby improving the chances of conversion.

Analyse user behaviour

You should also analyse user behaviour to understand how they navigate your website, engage and interact with them and the conversion funnels. It will help you understand user preferences and determine how to optimise your website for improved user experience and conversion.

Evaluate channel traffic

You should also assess different digital marketing channels, such as social media, organic searches, paid advertising, etc., and their effectiveness in driving traffic and conversion. It will allow business to allocate their marketing budget to appropriate channels to drive higher traffic and conversion.

Perform technical analysis

You should also perform technical analysis of your website and landing pages, such as loading speed, mobile responsiveness, site performance, etc. It will help you identify possible technical issues and optimise them to improve user experience, reduce bounce rate, and improve overall conversion.

Audit web content

You also need to audit web content to assess whether it clearly defines and communicates your brand offerings to your audiences. Ideally, your website should highlight the key features of your products and services and explain to your audiences how it could benefit them. The more persuasive and engaging your content is in convincing your audiences about the benefits of your products and services, the higher the chances of conversion.

Analyse the trust factors of your website

You must also analyse your website to ensure it contains the required trust factors to build the credibility of your brand. It includes providing necessary information about your business, team members, and contact details, such as address, phone number, etc. testimonials, reviews, and transparent policies, to name a few. Including necessary trust factors in your website ensures improving credibility and reliability, which further encourages conversions.

6 additional tips to boost conversion

Now that you have performed a CRO audit and identified areas of improvement, you need to optimise the same to boost the conversion rate. In addition to them, the following tips can also help boost conversion rates further.

Perform A/B testing

It involves creating more than one version of your website to test different elements. Doing so can help you identify the ideal combination of various elements to boost your website conversion. For instance, you can test banner design and content, headlines, call-to-action, website layouts and other elements. It will help you make an informed decision about how to optimise your website for better conversion.

Using heatmaps

Website heatmaps are visual representations of how visitors interact with individual elements on your website. You can get data concerning where users click, scroll, or engage more. It will help you identify areas with the most engagement and low interest. Accordingly, you can optimise the design layout, content placement, etc., on your website to boost conversion.

User recording

You can also use user recording tools to gather and analyse user sessions on your website. Reviewing these recordings can help you understand how users navigate your website or experience any usability issues. Based on this data, you can make the necessary improvements to provide a better user experience that can result in increased conversion.

Include appropriate CTAs

You must include appropriate, precise, and compelling CTAs and place them strategically throughout your website to encourage web visitors to take the desired action and boost conversion. You can test different versions of CTAs to identify the most effective ones for your website.

Ensure effective navigation

User-friendly navigation can help guide your visitors to explore your website effectively and move towards conversion. You should review your website’s navigation structure to increase user experience by providing your users with the information they are looking for. It further can help improve the chance of conversions.

Improve landing pages

You must also review your landing pages as they are critical entry points through which visitors arrive at your website. Identifying areas of improvement in your landing pages and optimising them can help improve their effectiveness and boost conversion. You can test designs, content, visuals, etc., to identify the optimised version that succeeded in driving more traffic and conversions. The ultimate purpose of all your marketing efforts is to improve conversion. Hence, a CRO audit is critical for every business to identify opportunities to optimise their website for better conversion rates. Elevan August Media is a digital marketing agency that can help develop effective business marketing strategies to grow your business through increased conversion.

Elevan August

Lee Yan Ting
Lee Yan Ting

Founder of Elevan August Media | Featured on several local and regional media: Home & Décor, Straits Times, REGISTRYE Singapore, Hive Life, Queer Majority (USA) and more.